Shipping policy

Shipping destinations

Tuckora currently ships eligible products to addresses in the United States. Availability is confirmed at checkout.

Shipping cost and delivery estimate

Eligible US orders are offered Free Standard Shipping. The current customer-facing delivery estimate is 7–15 business days, including processing. Delivery dates are estimates and may change because of inventory, carrier delays, weather, holidays, address issues, or other events outside our control.

Order processing and fulfillment

Orders are fulfilled by third-party suppliers or logistics partners in China and shipped to eligible United States addresses. After fulfillment begins, we cannot guarantee address changes or cancellation. Please review your shipping address carefully before checkout.

Tracking

When carrier tracking is available, tracking details will be sent to the email address used for the order. Tracking may take additional time to update after the carrier receives the parcel.

Customs Duties and Taxes 

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Delays, missing parcels, and delivery issues

If an order is delayed beyond the estimated window, marked delivered but not received, or arrives damaged, contact support@tuckorahome.com with your order number. We will review the carrier and fulfillment information and provide the appropriate next steps.

Split shipments

Items in the same order may arrive separately when they are fulfilled through different supplier offers or packages. You will not be charged additional shipping because an order is split.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate delivery address. Additional costs caused by an incorrect address, refused delivery, or an unclaimed parcel may be deducted from any refund where permitted by law.

This policy does not limit mandatory consumer rights that apply to your order.