Refund policy

Returns

We offer a 14-day return window from the date your order is delivered. To request a return, contact us at v.overkovskiy@gmail.com before sending anything back.

To be eligible, the item must be unused, in the condition received, and in its original packaging. Please include your order number and, when relevant, photos of the issue.

If your return is approved, we will provide the correct return instructions and return address. Do not send items to a supplier or manufacturer address shown on the parcel unless we specifically instruct you to do so. Unauthorized returns may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by law.

Cancellations

You may request cancellation until the order has been fulfilled. Once fulfillment has started, we cannot guarantee that changes or cancellations can be completed.

Damaged, defective, or incorrect items

Inspect your order after delivery and contact us promptly if it is damaged, defective, or incorrect. We will review the issue and provide an appropriate replacement, refund, or other resolution.

Non-returnable items

Used items, items damaged after delivery, gift cards, and items returned without authorization are not eligible for return, except where required by law.

Refunds

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

This policy does not limit any mandatory consumer rights that apply to your purchase.