Shipping & returns
Know what happens after checkout.
Current launch products use US-stock supplier options. Stock, delivery estimates, and return instructions can change, so the product page and checkout are the current reference.
Read the details
Shipping at a glance
Current stock routeLaunch variants are selected from offers displaying US stock. Availability is rechecked during fulfillment.
Delivery estimateThe current estimate appears on the product page and at checkout. It is an estimate, not a guaranteed arrival date.
TrackingTracking is provided when the supplier hands the parcel to the carrier.
Split shipmentsA bundle or multi-item order can arrive in separate parcels with more than one tracking number.
Returns
Contact us before mailing anything.
Do not send a product to the address on a parcel without approval. The correct return location can depend on the item, fulfillment source, and reason for the return.
Keep the item and packaging. We may need the order number, a description of the issue, and photos of damage or an incorrect item before providing the next step.
Request return instructions
What to include in your message
Order numberHelps us identify the item and fulfillment route.
Item and issueTell us what arrived and what is wrong, missing, damaged, or unsuitable.
Useful evidenceFor damage or an incorrect item, keep the packaging and provide clear photos when requested.
No payment detailsNever send card numbers or other payment credentials in a support message.
Need help with an order?
Use the contact form and include the order number. Wait for written return instructions before posting a parcel.
Contact Tuckora support